1. About ParkTag and this notice
ParkTag is the QR-based private vehicle-contact service available at park.com.in. A vehicle owner registers an account and activates a unique QR tag. A visitor scanning the tag may send a vehicle-related alert or request a browser voice call without seeing the owner's phone number or email address. This policy explains the data used to provide these services.
2. Information we collect
For registered customers, we collect a name, email address, hashed password, account verification and security records, vehicle nickname, generated QR identifier, service settings, wallet balance and transaction history. We do not ask for a vehicle owner's mobile number to enable browser calling. Do not place a full registration number, private address or other unnecessary personal information in the vehicle nickname.
For QR visitors, the service may use a pseudonymous, first-party guest cookie and network-security information to detect repeated or abusive contact attempts. We keep the request type, selected reason, time and status; registered visitors may also have their account linked to the request. Guest calling initially does not require sign-in.
For optional sticker orders, we collect the recipient name and delivery address, including PIN code. Payments are processed through Razorpay when enabled; ParkTag stores payment/order identifiers, amounts and payment status, but not full card details. If you contact support, we process your message and the email you provide.
3. Why we use the information
We use these details to operate QR stickers, route permitted contact requests, provide owner notifications, connect browser calls, maintain accounts, process wallet and annual-plan charges, fulfill physical sticker orders, answer support enquiries and prevent spam or fraud. We use transaction and security records to investigate abuse, reconcile payments and meet applicable legal obligations.
4. Browser calls and push notifications
ParkTag uses WebRTC for browser-to-browser audio. Your telephone number is not disclosed through this calling feature. Direct WebRTC connections can reveal network/IP information to the other participant; TURN relay infrastructure is needed for stronger network-address privacy. Audio is not intentionally recorded by the ParkTag application. Technical call-signalling data may be processed temporarily to establish the connection.
If you opt in to web push, ParkTag stores your browser push-subscription endpoint and uses the push service associated with your browser to deliver generic incoming-request alerts. Push delivery is not guaranteed and is subject to device permissions. On compatible iPhones, ParkTag must be added to the Home Screen for web push.
5. Who may receive data
We use service providers as necessary for hosting, browser push delivery, payment processing (Razorpay, when activated) and courier fulfillment of physical stickers. Delivery details are provided only as necessary to fulfill the sticker order. We do not sell your personal information or publish your contact details on public QR pages. We may disclose data where legally required or to investigate serious misuse.
6. Cookies and device identifiers
Essential cookies keep registered users signed in and remember anonymous QR visitors for abuse prevention. They are not advertising cookies. Removing cookies can sign you out or reset the guest device identifier, but network-level rate limits may still apply.
7. Retention and security
We use HTTPS, access controls, server-side validation and hashed account passwords. Temporary call signals are scheduled for deletion after two days by the site's maintenance job. Other account, payment, support, shipping and abuse records are retained for operational, fraud-prevention and legal purposes and are reviewed for deletion when no longer needed. No internet service is completely risk-free; do not use ParkTag as your sole method for an emergency.
8. Your choices and requests
You can edit your account profile, pause vehicles, disable new call requests, revoke a QR code by generating a new one, block nuisance visitors and withdraw browser-notification permissions through your device settings. For requests about access, correction, deletion, account closure or a privacy concern, use the Contact page. Financial and fraud-prevention records may need to be retained where the law requires it.
9. Children and public safety
ParkTag is intended for adults who manage vehicles and for legitimate parking-related contact. The scanner is not intended for harassment, unsolicited sales or revealing anyone's location. Do not use the system for emergency assistance. For immediate danger, contact local emergency services.
10. Updates and contact
We may update this policy as ParkTag evolves or legal requirements change. The current version will be published here. Use the Contact page for data-protection and grievance requests; operator and grievance contact details are shown there when supplied by the business operator.